crickexch Responsible Gaming
Stay safe while having fun — our tools and guidelines help you play within the right limits at all times.
Gaming should be for fun, not for stress
crickexch believes that online gaming is an enjoyable form of entertainment — as long as it is enjoyed responsibly. We want every one of our users to play with awareness, within healthy limits, and without neglecting the other important areas of their life.
Gambling carries financial risk. Some people may develop an addiction to gaming — this is a real problem. crickexch takes this seriously and has built various protective tools into our platform so that you can stay in control of your own play.
Remember: the main purpose of gaming is entertainment, not a reliable way to earn money. Placing more bets in the hope of recovering money you have already lost is a dangerous habit.
This platform is for people aged 21 and above only. Minors opening accounts and playing is strictly prohibited.
Stay in control
crickexch gives you six practical tools — use them any time from your account settings.
Deposit Limit
Set your own maximum on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a waiting period of at least 7 days.
Time-Out
If you feel you need a short break, temporarily suspend your account for anywhere between 24 hours and 30 days. During this period you will not be able to log in or place bets.
Self-Exclusion
For longer-term support, choose self-exclusion — keep your account closed for between 6 months and 5 years. Any attempt to open a new account during the exclusion period will be blocked.
Loss Limit
Set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, the system will automatically prevent you from placing further bets.
Session Reminder
Turn on a time-limit reminder to track how long you have been playing in each session. You will receive a notification when the set time is up, and there is also an option to have the session end automatically.
Support Team
For any questions or concerns about responsible gaming, our 24/7 Bengali live chat support team is always ready to help. You will receive assistance in complete confidence, without judgment or labels.
Recognise the signs of problem gaming
If any of the following signs appear in you or someone close to you, it is a signal that the time has come to seek help.
- Spending beyond your budget and having to borrow money
- Playing repeatedly to try to recover money you have lost
- Keeping your gaming a secret or lying about it
- Losing interest in family, friends, or work
- Feeling restless, anxious, or angry when you are unable to play
- Spending more time and money than you intended
- Having difficulty covering everyday expenses
- Experiencing disrupted sleep or eating habits
Tips for safe gaming
- Set a budget before you play and be mentally prepared to lose that amount.
- Never bet with money set aside for bills, food, or family expenses.
- Take regular breaks — at least 15 minutes every hour is a healthy habit.
- Never play when you are angry, frustrated, or under the influence of alcohol — your ability to make decisions is reduced in these states.
- See gaming as entertainment, not as a source of income.
- Spend time with family and friends — social connection reduces dependence on gaming.
- When you win, stop at your planned target rather than placing more bets in the excitement.
Ask yourself
Answer the questions below honestly. This will help you become more aware of your gaming habits.
- In the past month, have you spent more money on gaming than you planned?
- Are you finding it difficult to control how much time or money you spend on gaming?
- Are you placing more bets to try to win back money you have lost?
- Has gaming damaged your relationships with family or friends?
- Do you feel restless or low when you are not gaming?
- Are daily tasks or responsibilities being neglected because of gaming?
The 21+ age requirement
crickexch is an adults-only platform. Age is verified at the time of account registration and access is completely prohibited for anyone under 21.
If there are children or teenagers in your home, make sure they cannot access your account. Use a device PIN, password manager, and app lock to keep your account secure.
If you become aware of any account that appears to belong to a minor, notify our support team immediately — we will investigate and take the necessary steps.
Minor Protection Checklist
- Use a strong password and do not share it with anyone.
- Keep app lock active on your mobile or desktop.
- Never save your password on a public device.
- Always log out at the end of a session.
How to use the protective tools
Log in to your account
Log in to crickexch and click your profile icon in the top right corner.
Go to Settings
Open the "Account Settings" or "Responsible Gaming" menu — you will find all the tools there.
Choose the tool you need
Select whichever you need — deposit limit, time-out, or self-exclusion.
Confirm
Save the changes — the limit will take effect immediately. You will receive a confirmation message by email.
We are here for you
If you feel that gaming is having a negative effect on your life, do not try to deal with it alone. The crickexch support team is ready to guide you in the right direction with complete confidentiality.
Our team members speak Bengali and are trained in responsible gaming. You can request self-exclusion, a deposit limit, or account closure through us — with no questions asked and no judgment.
Ways to contact us
Available 24/7 in Bengali — the fastest support
[email protected]
Take care of yourself
Remember, asking for help is an act of courage. Your enjoyment and your safety are equally important at crickexch. Use our responsible gaming tools, enjoy within your limits, and reach out to us whenever you need.
Enjoy crickexch safely
Play responsibly and enjoy our games. If you have questions, check the FAQ or contact support.