crickexch Privacy Policy

1. Introduction and Scope of Policy

crickexch is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy describes how crickexch collects, processes, stores, and protects your personal information.

By accessing our website crickexch.lat or creating an account, you are considered to have accepted all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy applies to:

• All registered users of the crickexch website;
• Any person who visits the website;
• Users of our customer support.

2. Information We Collect

crickexch may collect various types of information. These are described in detail below:

2.1 Registration and Identity Information

Information you provide when creating an account, such as:

• Full name;
• Date of birth (for age verification — for users aged 21 and above only);
• Email address;
• Mobile number;
• Preferred username and password.

2.2 Financial Information

Payment-related information required at the time of deposit and withdrawal, such as bKash, Nagad, Rocket, or Upay account details. Card or bank account information is not stored directly on our servers — it is processed through a secure payment gateway.

2.3 KYC Documents

To verify your identity and prevent fraud, we may request government-issued identity documents (such as a national ID card or passport) and proof of address.

2.4 Usage Information and Technical Data

When you use crickexch, we automatically collect certain information:

• IP address;
• Browser type and version;
• Device information;
• Session cookies and log data;
• Your gaming activity and transaction history.

3. Purpose of Using Information

crickexch uses your information for the following legitimate purposes:

• Account registration, identity verification, and ensuring login security;
• Processing deposits, withdrawals, and financial transactions;
• Providing customer support and resolving issues;
• Preventing fraud, money laundering, and illegal activities;
• Applying responsible gaming tools and limits;
• Improving the quality of our services;
• Creating a personalized experience based on your preferences;
• Fulfilling legal obligations.

We never sell your information to third parties for marketing or advertising purposes.

4. Data Storage and Security

crickexch uses industry-standard security measures to keep your information safe. Our platform uses SSL encryption technology, which keeps all data transfers between your browser and our servers secure.

4.1 Technical Security Measures

• All sensitive data is stored in encrypted form;
• Firewalls and anti-intrusion systems remain active;
• Regular security audits are conducted;
• Password hashing and salting methods are followed.

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or security reasons. Once the retention period ends, information is securely deleted.

5. Data Sharing and Third Parties

crickexch does not sell, rent, or commercially transfer your personal information to any third party. However, limited information may be shared in specific circumstances:

5.1 Service Provider Partners

Trusted third-party service providers assist in running our operations — such as payment processors (bKash, Nagad, Rocket, Upay), software and game suppliers, and technology support organizations. These partners can only access the information needed for their work and are also bound by strict confidentiality agreements.

5.2 Legal Obligations

In cases of court orders, government directives, or legal requirements, we may be required to provide necessary information to the relevant authorities. In such cases, we always act within the bounds of the law.

5.3 Fraud Prevention

Information may be shared with investigative agencies to prevent fraud, money laundering, or other illegal activities.

6. Cookies and Tracking Technologies

crickexch uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and maintaining security;
• Functional Cookies: For remembering your preferences and settings;
• Analytics Cookies: For analyzing website usage to improve services.

You can control cookies from your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

7. Your Rights

As a user of crickexch, you have the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you. Please contact us to do so.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can correct it — directly from your account settings or through customer support.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal and regulatory obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. However, this may affect the core functionality of the platform.

7.5 Data Portability

You may request a copy of your personal information in a common format.

8. Protection of Minors

crickexch provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and arrange to delete the related information.

A note to parents — if you suspect your child is using our platform, please notify us immediately through our live chat.

9. External Links and Third-Party Platforms

If our platform contains links to any third-party websites, those sites have their own privacy policies. crickexch is not responsible for the data collection or usage practices of those sites. You are advised to read the privacy policy of any third-party site before visiting it.

Game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) follow their own privacy policies. Some information collected while using their software may be processed on their own servers.

10. Policy Changes and Updates

crickexch reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will inform you via your registered email or by posting a notice on the website.

The "Last Updated" date shown at the top of the policy always indicates the most recent version. Continued use of the platform after any changes means you have accepted the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us. Our customer support team is available around the clock to assist in Bengali.

We generally try to process your request as quickly as possible. More complex matters may take a little longer — we will keep you informed in a timely manner.