Help and Support
Frequently Asked Questions
Find answers to all your questions about crickexch here — from accounts to payments, bonuses, and responsible gaming.
crickexch is one of Bangladesh's trusted online gaming platforms. New players and experienced users alike often have many questions. Below we have arranged the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question, contact our 24/7 live chat service.
Category 01
Account and Registration
To open an account at crickexch, you need an active mobile number, a valid email address, and your full name and date of birth. Registration is completely free and takes just a few minutes. Once your account is active, you can start playing right away.
No, each person is allowed only one account. Creating multiple accounts may result in all accounts being permanently closed and their balances forfeited. Please stick to one account in the interest of fair and responsible gaming.
Use the "Forgot Password" option on the login page. A reset link will be sent to your registered email or mobile number. Follow the instructions to set a new password. If you have trouble, contact us via 24/7 live chat.
Identity verification is required to ensure account security and protect financial transactions. It ensures that no one else can access your crickexch account without authorization. The verification process is generally completed quickly.
Category 02
Deposits and Withdrawals
Deposits from bKash or Nagad to crickexch typically appear in your account within 5 minutes. Bank transfers may take a little longer. If a deposit is not confirmed, contact live chat with your transaction reference number.
The minimum deposit amount at crickexch is ৳300 — for any payment method. Deposits below this amount cannot be processed. Contact our support for information on maximum limits.
The minimum withdrawal amount is ৳500. After the request is approved, the money typically reaches your bKash, Nagad, or Rocket account within 5 to 30 minutes. Bank transfers may take slightly longer.
crickexch generally does not charge any additional fee for withdrawals. However, your bank or mobile banking service provider may apply their own service charges. Check the terms of that service for details on fees specific to each method.
crickexch currently accepts bKash, Nagad, Rocket, Upay, and bank transfer. Both deposits and withdrawals can be made through all these methods. The site will be updated when new payment methods are added.
Category 03
Games and Rules
To bet on BPL matches at crickexch, go to the Cricket section first, then select an ongoing or upcoming BPL match. You can place bets on various markets — such as match winner, toss, or top run scorer. If you have sufficient balance in your account, confirm your bet directly.
Yes, crickexch offers in-play or live betting. You can place bets in real time based on the changing situation during a match. Odds in live markets update every moment, so placing your bet at the right time is important.
Go to the Slots section and select your preferred game. Set your bet amount, then click the spin button. Each game has its own paytable and bonus features — it is a good idea to read them before playing. Many popular slots are available, including Fortune Tiger and Gates of Olympus.
Absolutely. The crickexch website is fully mobile-responsive, so you can easily play from any Android or iOS smartphone browser. You can enjoy the full gaming experience without downloading a separate app.
RTP, or Return to Player, is a theoretical percentage that indicates how much of total wagers a game returns to players over the long term. Games with a higher RTP generally pay back more, but each spin is independent — there is no guarantee of a win. Also consider volatility when making your decision.
crickexch Casino offers various live games including live baccarat, live roulette, live blackjack, Andar Bahar, and Teen Patti. Experience the feel of a real casino with live dealers from top providers like Evolution Gaming and Ezugi.
Category 04
Bonuses and Promotions
New members at crickexch receive a 150% bonus on their first deposit, up to ৳5,000. For example: deposit ৳1,000 and receive a ৳1,500 bonus — giving a total balance of ৳2,500. Deposit ৳8,000 or more and receive the maximum ৳5,000 bonus, for a total balance of ৳13,000.
A wagering requirement means the bonus amount must be bet a specified number of times before withdrawal. For the crickexch welcome bonus, this is 20x. So if you receive a ৳1,500 bonus, you must place a total of ৳30,000 in bets before withdrawing. This requirement is met simply by playing games.
crickexch's VIP program has 5 tiers: Bronze (weekly cashback up to 0.3%), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (1.5%). You can move up to a higher tier by playing regularly and increasing your activity. Each tier comes with additional cashback and benefits.
The eligible game categories for a bonus are stated in its terms. Generally, bonuses apply to slots and casino games, and in some cases to cricket betting as well. After registering, view the full bonus terms and conditions on the Terms and Conditions page.
Weekly cashback for VIP members is credited to accounts at a set time each week. A percentage of your net losses is returned based on your VIP tier. Contact live chat for detailed information about cashback.
Category 05
Security and Responsible Gaming
Yes, crickexch uses SSL encryption technology to keep all data secure. Your personal and financial information is not shared with third parties. Our platform operates on a fair play policy and all game outcomes are completely unbiased.
No, crickexch is for individuals aged 21 and above only. Opening an account or playing by minors is strictly prohibited. Providing false information during age verification will result in account closure and the associated balance may be cancelled.
You can apply for self-exclusion or a temporary break at any time. Contact us via live chat or email at [email protected] — our team will provide the support you need. To learn more about responsible gaming, visit our Responsible Gaming page.
If you suspect any unusual activity or unauthorized access to your account, change your password immediately and notify us via 24/7 live chat. Our security team will investigate the matter promptly and take the necessary action.
crickexch support is available 24 hours a day, 7 days a week in Bengali via live chat. To contact us by email, write to [email protected]. We try to respond to any issue as quickly as possible.
Still have questions? Contact support
Our expert team is available 24/7 in Bengali to answer all your questions.
Live Chat Support
Direct support in Bengali is available 7 days a week, 24 hours a day. Use live chat for an immediate solution to any issue.
Average response time is very fast
Email Support
Contact us by email for detailed questions or to attach documents. Our team responds as quickly as possible.
21+ For adults only — play responsibly